Skip to content
KudiRaise

Policy

Refund policy

When a donation can be returned, how to ask, and what happens if the money has already moved.

This policy is being drafted

KudiRaise handles other people's money, so this document is being written with legal counsel rather than adapted from a template. Publishing something provisional here would be worse than saying plainly that it is not ready.

If you need to know where you stand on something specific in the meantime, email us and we will answer in writing.

Ask us directly

What it will cover

  • When a donation is refunded automatically, such as a campaign found to be fraudulent
  • How to request a refund, and the window in which you can ask
  • What happens when funds have already been withdrawn by the organiser
  • How fees are treated on a refunded donation
  • The organiser’s discretion over change-of-mind refunds
  • How chargebacks raised with your bank are handled